top of page
  • Writer's pictureRoss Anderson

The Joy of CX Podcast // The Humans in our Experience...

Updated: Sep 29

Check out the latest installment of the Joy of CX podcast!! ๐Ÿ”ฅ


The Joy of CX - The Humans in our Experience


In this episode we speak to Sarah Jones ๐Ÿ‘ฉ๐Ÿผ ๐Ÿค— Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk ๐Ÿ“ž


We explore the what is more crucial in CX ๐Ÿ’๐Ÿปโ€โ™‚๏ธ Satisfying emotional needs or satisfying functional needs, and how can we satisfy both at once? ๐Ÿค”


In considering the human side of CX - what relevance does this have for organisations working to improve UX? Does this affect whoโ€™s working on a project and how? How can we bring teams together for the best CX for customers? ๐Ÿฅฐ


With all of the above in mind, how do we keep a human connection with our customers at scale? ๐Ÿค–


Presented by Sue Carter ๐Ÿ’ƒ๐Ÿป Featured guests Stephen Priestnall ๐Ÿ•บ & Sarah Jones ๐Ÿ‘ฉ๐Ÿผ




Recorded & Edited by Mr Anderson Limited โ˜‚๏ธ Design by Heather Gormley ๐Ÿ‘ฉ๐Ÿปโ€๐ŸŽค for oomph ๐Ÿ‘Š


1 view0 comments

Recent Posts

See All
bottom of page