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  • Writer's pictureRoss Anderson

The Joy of CX Podcast // The Humans in our Experience...

Updated: Sep 29, 2023

Check out the latest installment of the Joy of CX podcast!! 🔥

In this episode we speak to Sarah Jones 👩🏼 🤗 Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk 📞

We explore the what is more crucial in CX 💁🏻‍♂️ Satisfying emotional needs or satisfying functional needs, and how can we satisfy both at once? 🤔

In considering the human side of CX - what relevance does this have for organisations working to improve UX? Does this affect who’s working on a project and how? How can we bring teams together for the best CX for customers? 🥰

With all of the above in mind, how do we keep a human connection with our customers at scale? 🤖

Presented by Sue Carter 💃🏻 Featured guests Stephen Priestnall 🕺 & Sarah Jones 👩🏼

Recorded & Edited by Mr Anderson Limited ☂️ Design by Heather Gormley 👩🏻‍🎤 for oomph 👊

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