top of page
  • Writer's pictureRoss Anderson

The Joy of CX Podcast // The Humans in our Experience...

Updated: Sep 29

Check out the latest installment of the Joy of CX podcast!! ๐Ÿ”ฅ

The Joy of CX - The Humans in our Experience

In this episode we speak to Sarah Jones ๐Ÿ‘ฉ๐Ÿผ ๐Ÿค— Head of CX design, UK & UI, at one of the UK's most successful telecom's companies Talk Talk ๐Ÿ“ž

We explore the what is more crucial in CX ๐Ÿ’๐Ÿปโ€โ™‚๏ธ Satisfying emotional needs or satisfying functional needs, and how can we satisfy both at once? ๐Ÿค”

In considering the human side of CX - what relevance does this have for organisations working to improve UX? Does this affect whoโ€™s working on a project and how? How can we bring teams together for the best CX for customers? ๐Ÿฅฐ

With all of the above in mind, how do we keep a human connection with our customers at scale? ๐Ÿค–

Presented by Sue Carter ๐Ÿ’ƒ๐Ÿป Featured guests Stephen Priestnall ๐Ÿ•บ & Sarah Jones ๐Ÿ‘ฉ๐Ÿผ

Recorded & Edited by Mr Anderson Limited โ˜‚๏ธ Design by Heather Gormley ๐Ÿ‘ฉ๐Ÿปโ€๐ŸŽค for oomph ๐Ÿ‘Š

1 view0 comments

Recent Posts

See All
bottom of page